Cell Phone: 0745412094 | Email: stellakariuki44@gmail.com
Objective
Detail-oriented and customer-focused professional with extensive experience in retail
operations, cash handling, and customer service. Seeking to leverage proven skills in
transaction management and customer relations to contribute effectively to your team. Education: Diploma in Cooperative Management Cooperative University of Kenya, January-December 2015 Certificate in Cooperative Administration Cooperative University of Kenya, January-December 2014 Certificate in Business Administration Cooperative University of Kenya, May-December 2013 Kenya Certificate of Secondary Education Kangungi Secondary School, 2008-2012 Career Training: Certificate of Proficiency in Insurance APA InsuranceSupervising, Audinting
operations, cash handling, and customer service. Seeking to leverage proven skills in
transaction management and customer relations to contribute effectively to your team. Education: Diploma in Cooperative Management Cooperative University of Kenya, January-December 2015 Certificate in Cooperative Administration Cooperative University of Kenya, January-December 2014 Certificate in Business Administration Cooperative University of Kenya, May-December 2013 Kenya Certificate of Secondary Education Kangungi Secondary School, 2008-2012 Career Training: Certificate of Proficiency in Insurance APA InsuranceSupervising, Audinting
- Skills:
- Proficient in operating cash registers and processing transactions accurately.
Strong customer service skills with a track record of resolving issues and ensuring
customer satisfaction. - Excellent verbal and written communication abilities.
- Knowledgeable in retail sales, product promotion, and cross-selling techniques.
- Experienced in maintaining cleanliness and organization in checkout areas.
- Detail-oriented with a focus on accuracy in pricing and transaction records.
- Proficient in operating cash registers and processing transactions accurately.
Work Experience:
Client Relationship Officer
Pioneer FSA Ltd
April 2023 - Present
- Managed transactions using cash registers and ensured accurate scanning and pricing
of goods. - Collected payments in cash and credit, issued receipts, refunds, and change.
- Redeemed stamps, coupons, and promoted new products to customers.
- Resolved customer complaints promptly, guided them, and provided relevant
information. - Greeted customers entering and leaving the store, enhancing overall customer
experience. - Maintained clean and tidy checkout areas to uphold store standards.
- Tracked transactions on balance sheets and reported any discrepancies.
Credit Officer Assistant
BIMAS Kenya
August 2022 - February 2023
- Recruited new clients and advised on BIMAS products, appraised client needs.
- Managed microfinance groups, followed up on loan repayments, and assessed client
financial status. - Provided quality customer service as the first point of contact in the office.
- Set up payment plans, followed up on loan renewals, and monitored progress of
existing loans. - Processed E-Loans and ensured all required documents were attached.
Financial Advisor
APA Insurance
November 2018 - June 2019
- Sold insurance policies (general and life) and marketed APA products.
- Found new prospects, recruited clients, and closed sales.
- Issued policy documents and offered strategic advice on insurance products.
Unit Manager - Life Insurance
APA Insurance
July 2019 - July 2021
- Recruited and retained sales agents, implemented training programs, and monitored
performance. - Planned and managed unit goals, developed the market, and pursued potential clients.
- Ensured compliance with insurance industry regulations.
Financial Advisor
Biashara SACCO
October 2016 - October 2018
- Achieved sales targets by selling products and services to members.
- Participated in sales and marketing events, activated new member accounts, and
ensured account funding. - Provided training to clients on membership benefits.